Orders placed in the continental US receive free shipping on orders $75 or more.
Continental US orders are shipped Monday–Friday (excluding holidays) via UPS and US Postal Service (USPS). All ground product orders require 1–3 business days to process and up to 5–7 business days to arrive. All expedited orders require 1 business day to process and will then be shipped through the method of your choice.
Yes, we do! To place an international order, please contact our Customer Care team at 646.979.3997 to place your order over the phone. You can call us during our office hours: Monday – Friday 9:00am to 5:00pm EST.
The international shipping fee is $30.00 USD. Additional charges may apply. All international sales are final – we are not able to accept returns at this time.
Once your order has been placed, you will receive a shipping confirmation email that will include tracking information. You can also track your order on your account page under “Orders”.
Once placed, online orders cannot be cancelled or changed. In an effort to get your order to you as quickly as possible, all online orders are sent to our warehouse for immediate processing. However, you may return orders for a refund.
1. The process is easy! Simply email Customer Care at email@example.com with the reason for your return to get started. Please use the word "Returns" and your Order Number in the Subject Line.
We will be happy to provide you with a complimentary return shipping label. We can also help you find the right product for you!
3. Include your completed Returns Form with your original packing slip and your product in your return package. Affix the complimentary return shipping label to your package, and ship it back to us by bringing it to the carrier on the return label.
4. All returns will be credited back to the original credit card used within 10 business days of our Customer Care department receiving your order. We will notify you once your return has been processed.
At Naturopathica, our goal is to help you find the perfect products for your skin and well-being, so if you are not totally satisfied, you may return any product within 30 days of your purchase, provided that it is at least half full.
Please Note: Only items purchased on naturopathica.com may be accepted for returns.
All in-store purchases must be returned to their original point of purchase. If you purchased from one of our authorized online retailers, please contact them directly for assistance. If you purchased from Amazon, please contact Amazon Customer Service directly for assistance. We do not accept international returns.We do not accept exchanges.
Promotions & Offer Codes
You may enter your promo code on our website at checkout, after you add your products to your shopping bag.
You can receive promotions by signing up for our email subscription. To sign up, simply scroll to the bottom of the page and enter your email into the email field and hit "submit".
At checkout, we often offer you the option to select 1 or more free samples with your Naturopathica order. After you select your free samples, they are added to your cart. Our free sample availability is limited and changes often. While we do our best to ship you the ones of your choice, due to limited supply, your free samples selections are fulfilled while supplies last. If your choice goes out of stock, it may be removed from your cart or substituted with a different free sample. If your samples arrive damaged or you receive different ones than you selected, we unfortunately are not able to re-ship your new free samples.
At checkout, we occasionally offer you the option to select several free minis/trial sizes when your order reaches a specific dollar amount. After you select your free minis/trial sizes, they are added to your cart. While we do our best to ship you the ones of your choice, your selections are fulfilled while supplies last. If your choice goes out of stock, it may be substituted with a different free mini/trial size. If your minis/trial sizes arrive damaged, please contact us at firstname.lastname@example.org.
Some exclusions may apply for any promotion or discount code. Promotions are not valid on 3rd Party Items. Promotions cannot be combined and may be limited to 1 use per customer.
To create an account, click the “Log In” link at the top right corner of this website, then click the “Create your account” link under. Once you fill in the required information, you will receive a welcome email as a confirmation.
Click “Log in” at the top right corner of this website, and click on “Forgot your password?”. Enter the email address you used to set up your account and then click submit. You will receive an email with instructions on how to reset your password.
Once you are on the My Account page, you can reset your password under the “Profile” tab.
Once you are on the My Account page, you can update your billing and shipping addresses by clicking on “My Addresses”.
You can subscribe to our emails by signing up for our email subscription. To sign up, simply scroll to the bottom of the page and enter your email into the email field and hit "submit".
As a general guideline, we recommend applying products in the following order: 1. Cleanser 2. Mist 3. Enzyme Peel 4. Mask 5. Serum/Concentrate 6. Facial Oil 7. Eye and Lip Care 8. Moisturizer 9. UV Protection
Serums, Concentrates & Facial Oils should be applied after cleansing and misting/toning and before moisturizing because oils have a smaller molecular structure than moisturizers, which allows them to penetrate more deeply into the skin. Please note that blending any products with an SPF product will impact the sunscreen’s effectiveness.
Concentrates are fast-absorbing, supercharged serums that contain a higher percentage of active ingredients. Targeted to address a wide range of skin concerns like breakouts, lack of radiance, signs of aging and dryness.
We like using them whenever our skin needs a pick-me-up - after traveling, during breakouts or periods of stress or when the seasons change. They are also great to start apply the week before a before a big event to help your skin look as healthy and radiant as possible. For how long? Use morning and night for 7 days. Once you're finished swap it out for your preferred serum.
All of our products use proven botanicals including organic and natural ingredients, and are never tested on animals. Our organic and natural products are audited and certified by Ecocert, the largest and oldest independent natural and organic cosmetic certification body.
We have deliberately chosen not to limit ourselves to organic raw materials for two reasons. First, we choose to enhance selected formulas with clean cosmeceuticals for professional-grade results. Clean cosmeceuticals are performance-based active ingredients like Vitamin C that have been clinically proven to be effective in skin care and by their very nature cannot be extracted organically.
Naturopathica is dedicated to the health and well-being of the skin, which means we never use ingredients that can cause irritation. Instead we use nourishing botanicals like Aloe, Oats and seed oils to help strengthen the skin barrier and fight inflammation. See our list of ingredients we do not use.
Naturopathica is committed to supporting small, independent farmers and distillers around the world. Our natural ingredients are harvested during peak season to provide the most potent benefits.
Our essential oils are distilled through clean processes such as cold-pressing, steam distillation and CO2 extraction. We never use extreme heat or chemical solvent extractions like as hexane in order to preserve the ingredient integrity and to avoid contact with known skin irritants.
Our Skin and Body Care products feature a period after opening (PAO) symbol on the back of the package label or carton which specifies the length of time during which it is best to use the product after opening. This symbol looks like a can with an open lid and a time such as 6M (6 months) written on the symbol.
Our Skin Care products are best if used within 6 months after opening. Our Body Care products are best if used within 12 months after opening. Our Herbal Remedies are best if used within 3 years of purchase.
Keep your products out of direct sunlight. Store in a cool, dark place.
Yes, our custom glass bottles are recyclable, our tubes are made from 70% post-consumer recycled plastic and our cartons come from 100% post-consumer waste recycled fibers.
We make our products with high quality ingredients, sourced from small farmers and distillers around the world and we never compromise the quality of our ingredients. Due to changes in environmental factors, some of our products may be out of stock. If a product you are interested is out of stock, please contact us for the estimated availability date.
While every ingredient we use is carefully selected to meet safety and efficacy standards, it is recommended that consumers who are pregnant or nursing consult with their physician for any contraindications. Please note that a complete ingredient list can be found on the product page.
We currently offer full body massages, waxing (excluding upper lip), and face treatments. All of our treatments are 2020 safe and adhere to New York’s Phase 4 COVID-19 mandates, including the use of full personal protective equipment for our staff and cloth coverings for patrons’ lower nose and mouth. While our 2020 services are slightly modified due to the COVID-19 safety protocols, our treatments remain as healing, dynamic, and efficacious as ever.
We use online booking to facilitate a better in-spa experience. For bookings, please click here. Guests may book up to three months in advance of their arrival.
Following guidance from the CDC, WHO, OSHA and the International Spa Association, we’ve taken extreme care to design reopening plans that prioritize the safety of our clients and staff.
- All staff and guests have their temperatures checked with contactless thermometers. Clients with a temperature above 100 degrees will be asked to cancel their appointment free of charge.
- All guests and staff must wear masks while inside the spa.
- The floor is marked to facilitate social distancing of six feet.
- All tools, equipment, and surfaces are sanitized before and after each appointment.
- Therapists and guests wear and PPE at all times.
For the benefit of all clients and professionals, booking appointments at Naturopathica are subject to the following terms:
- You may cancel or modify your appointment without charge 48 hours prior to your appointment.
- Cancellations within 48 hours of your appointment are non-refundable.
- If you do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price for the scheduled service(s).
- Appointments that are booked within the 48-hour period are still subject to the cancellation policy.
- As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking.
- If you are canceling due to COVID exposure, we will waive all cancellation fees and charges.
- Please arrive at least ten minutes before your scheduled appointment time.
- Late arrivals will be charged the full price of the scheduled service(s).
- Applicable taxes will be retained and remitted.
All guests must fill out intake forms before your visit for health purposes. When you book your appointment, please provide a valid email address for the forms to be sent to. We will not provide services without completed intake forms.
We will work hard to accommodate you if you are running late, but out of respect for all of our clients, your treatment will end at the originally scheduled time.
We accept all major credit cards and gift cards purchased for our spas. We do not accept cash. We do not accept Spa Finder Gift Cards.
Yes. According to NY state law, gift cards are valid for five years from the purchase date. To redeem your gift card, you must bring a physical copy of the gift card number. We will not be able to redeem gift cards without this.
Gratuity is not covered in the price of the service. We recommend a 20% gratuity on all services. You may add this to your service fee before or after the treatment.
We work hard to create a peaceful, calming atmosphere for our effective treatments. Therefore, we ask everyone, clients and staff, to speak softly whilst in the spa and turn off or put all electronic devices on silent as they may not be used in the spa.
Anyone over the age of 18 is allowed to receive any of our services. Guests ages 16 – 18 must be accompanied by an adult who is 18 years or older. Guests under 16 years old are only allowed at the Spa Directors discretion and must be accompanied by a guardian in the room during the treatment.
You should arrive 10 to 15-minutes before your treatment to complete the check in process.
When you arrive, we will take your temperature and confirm that you have filled out all intake forms for your service. You will then be guided back to your treatment room by your therapist.
Due to increased safety measures, we no longer allow use of our locker room, showers, or meditation spaces. Therefore, you will be asked to change in your treatment room. We recommend wearing comfortable clothing that is easy to change out and into.
Prior to all treatments you will need to remove all jewelry, so we recommend that you leave valuables at home. We regret that we cannot be responsible for the loss or damage of your personal articles.
Any direction that you can provide to ensure your complete satisfaction is always welcome and encouraged. Don’t be shy about providing feedback during your treatment.
During your second or third trimester our pre-natal massage is the perfect way to relieve stress and discomfort. We do not perform massages on women who are - or suspect they are - in their first trimester of pregnancy.
We encourage you to join our e-mail list to learn about the latest experiences and promotional offers.
We would love to host your next event! We have hosted PR events, birthday parties, bachelorette parties, and many other special gatherings in our spas. For more information, please email email@example.com.