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ABOUT NATUROPATHICA

Naturopathica is 21st Century Wellness. We empower personal transformation with our healing arts centers, remedies and rituals. Founder and product architect Barbara Close, a lifelong practitioner of natural health, creates skin care, body products, ingestibles and holistic health treatments that inspire individuals on their path to well-being. Discover Naturopathica through our Healing Art Centers & Spas, our Spa Partners and online at Naturopathica.com.

Our mission is to inspire healthy lifestyles with passion and purpose. We are a fast-growing, privately owned company headquartered in New York City with a 20 year heritage. We have ambitious goals for the future and seek to grow our talented team.

Naturopathica is an Equal Opportunity Employer.

Ecommerce Marketing Associate

We are seeking a Marketing Associate with an analytical mindset to join our ecommerce team. The role will entail collecting and analyzing customer & sales data, developing digital ad campaigns, managing content updates across multiple platforms and executing on-time marketing emails.

We’re looking for a well-rounded individual who is eager to jump in and learn the ropes. A detail-oriented fast learner who can take a project and run with it. We are a small organization- we get our hands dirty, have high expectations and each person has ownership over their area of the business. We are growing quickly and want people who can grow and change with us.

Responsibilities:
  • Manage & optimize ad campaigns through Google Analytics and Google AdWords
  • Execute flawless, on-time email sends through our ESP, Listrak
  • Work within our CMS to update and create webpage content (Note: the ideal candidate will be able to handle basic levels of technical production such as minor fixes in html, basic Photoshop work, web graphics, etc.)
  • Create regular and ad-hoc reports that track trends within email engagement, web traffic, acquisition and conversion to empower and enable the Marketing team
  • Support additional aspects of Naturopathica’s ecommerce marketing strategies, including affiliate marketing, direct sales support, etc.
Experience and Requirements:
  • 1 - 2 years of digital marketing or ecommerce experience
  • Bachelor’s degree in a marketing field
  • Experience running paid ad campaigns (search, affiliate, display ads) through Google AdWords, Google Analytics and/or other marketing analytics tools
  • Excellent written, verbal and interpersonal communications skills
  • Excellent organizational skills, attention to detail, accuracy and follow-through
  • Able to work collaboratively in a fast-paced and dynamic corporate environment
  • Self-motivated, problem-solver, results oriented and delivers on deadlines
  • Proficient in Excel, Photoshop and InDesign
  • Technical knowledge of basic HTML & CSS preferred but not required
  • Working knowledge of Amazon Seller Central is a plus, but not required
  • Have a personal interest in wellness and strive to support the well-being of our community
TO APPLY: 
Please submit your resume & cover letter to Andrea Hallett at HR@naturopathica.com.
Subject line should read: Ecommerce Marketing Associate.
Applicants who do not submit a Cover Letter will not be considered.


Customer Experience Associate

We are seeking a Customer Experience Associate–an enthusiastic, approachable and highly motivated problem solver to be our first point of contact for our customer and help enhance all aspects of the customer experience.

We’re looking for a well-rounded individual who is eager to jump in and learn the ropes. A detail-oriented fast learner who can take a project and run with it. We are a small organization- we get our hands dirty, have high expectations and each person has ownership over their area of the business. We are growing quickly and want people who can grow and change with us.

Responsibilities:
  • Manage and provide above-and-beyond customer service and experience through phone, email and social media channels
  • Troubleshoot customer issues and complaints, investigate why they happened and find a solution
  • Be an expert on our products and serve as a resource of product knowledge to customers
  • Act as the internal voice of the customer–offer insight to the business to help build a better product
  • Suggest improvements to company processes (website, FAQs, UI/UX, back office procedures, etc.)
  • Perform additional duties as required
Experience and Requirements:
  • Bachelor’s Degree
  • 1 - 2 years of relevant work experience, preferably for an ecommerce company
  • A true people person–helping others is part of your DNA
  • A good sense of humor
  • Excellent written, verbal and interpersonal communication skills
  • Must be a passionate problem solver
  • Excellent organizational skills, attention to detail, accuracy and follow-through
  • Interested in becoming a subject matter specialist in wellness, holistic skin & body care & herbal remedies
  • Tech savy–must have the ability to navigate multiple systems simultaneously to respond to customer inquiries
  • Able to work collaboratively in a fast-paced and dynamic corporate environment
  • Have a personal interest in wellness and strive to support the well-being of our community
TO APPLY:
Please submit your resume, cover letter and answer to the prompt below to Andrea Hallett at HR@naturopathica.com.
Subject line should read: Customer Experience Associate.
Applicants who do not submit a Cover Letter will not be considered.

Please give us your short answer to the following scenario:
Customer: I just received my order of Vitamin C Revitalizing Lotion and the bottle’s pump is broken.


Sales & Training Coordinator

We are seeking a Sales & Training Coordinator to join our sales team. This entry-level position will provide support to our wholesale spa partners across the United States and to our field Regional Account Executive team from our New York City offices. This opportunity provides hands-on, collaborative experience in a growing company, with involvement in customer service, sales administration and business development.

We are looking for an energetic and enthusiastic individual who has a passion for the spa and wellness industry. We are growing quickly and want people who can grow and change with us.

Responsibilities:
  • Provide above-and-beyond customer support and experience by phone and email
  • Process orders, manage customer service inquiries and coordinate educational trainings
  • Assist the field sales team in order processing and training coordination
  • Troubleshoot customer service issues and complaints
  • Maintain and update customer details through Salesforce.com
  • Communicate important feedback from customers internally
  • Assist with analysis and reporting of sales data
Experience and Requirements:
  • Associate’s or Bachelor’s degree
  • 0-2 years of relevant work experience, preferably in customer service
  • Knowledge of Microsoft Office (Word, Excel, PowerPoint)
  • Excellent written, verbal and interpersonal communication skills
  • Exceptional organizational skills, attention to detail and follow-through
  • Strong computer skills required
  • A true people person who enjoys problem-solving and working as a team player
  • Have a personal interest in wellness and strive to support the well-being of our community
TO APPLY:
Please submit your resume & cover letter to Andrea Hallett at HR@naturopathica.com.
Subject line should read: Sales & Training Coordinator Position.
Applicants who do not submit a Cover Letter will not be considered.


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