CUSTOMER SERVICE

CUSTOMER SERVICE

SHIPPING & HANDLING INFORMATION
We offer FREE ground shipping, in the continental US, on all orders over $75*. It's our way of saying Thank You for your commitment to Naturopathica.

All orders usually ship within 1-3 business days. We ship orders Monday thru Friday, excluding holidays via Federal Express (FedEx), U.S. Postal Service (USPS) and SmartPost.

 

Our shipping and handling rates are as follows. If you require an alternate means of delivery (such as Saturday Delivery), please call our Customer Service Department to inquire if we can accommodate your specific request.

 

DESTINATION  METHOD OF SHIPMENT COST  TRANSIT TIME
Continental U.S FedEx Ground/
USPS Priority/SmartPost
$6.00 5-7 business days
  FedEx 3 Day Air $15.00 3 business days
  FedEx 2nd Day Air $20.00 1-2 business days
  FedEx Next Day Air $30.00 1 business day
Hawaii and Alaska FedEx 2nd  Day Air $20.00 1-2 business days
International** FedEx Air $35.00 4-10 business days

 

 

 

 

                                                                

(if not subject to customs, fee does not include duties and taxes)

(*Excluding NY state sales tax)
(**International orders can not be placed online. To place an order call 1.800.669.7618)

 

RETURN POLICY
Customer Service: call toll-free 1.800.669.7618 Monday through Friday, 9am to 5pm EST or email service@naturopathica.com.

We want you to be pleased with every product you purchase from us. If you should need to return a product, please do so to the location where it was purchased (i.e. day spa, destination spa, retail location, website, etc).

We gladly accept returns on unopened items in their original condition and on opened items that may have caused an allergic reaction*. Returned items can only be accepted within 30 days of original shipment date. Please enclose a copy of your receipt and note the reason for the return. We request you incur the cost of shipping the item back to us. Naturopathica cannot accept returned items if more than 30% of the product has been used. Your credit card will be refunded as soon as we receive your returned shipment. Please allow up to 30 days for your refund to be processed. Shipping charges are not refunded in the case of a return, exchange or credit.

*In the case of an allergic reaction to a product, we ask that you enclose your original packing slip noting which product caused the reaction and briefly describe your symptoms. This information will help us evaluate testing results on the product being returned.

Please send returns within 30 days of purchase to the following address:
Naturopathica

74 Montauk Hwy, Unit 23
East Hampton NY 11937
Attn: Customer Return

If an item was shipped to you in error or if an item was damaged during shipment, please call our Customer Service department at 1-800-669-7618 or email us at service@naturopathica.com as soon as possible. We will immediately ship you the correct/replacement product and instruct you how best to return the unwanted/damaged product to us.

 

BACK-ORDER POLICY
We do everything we can to avoid backorders. However, due to our high standards for the finest botanical ingredients, sometimes Mother Nature incurs a waiting period for such exceptional quality. We automatically create a backorder for the item and ship it when it becomes available. YOU do not incur additional shipping charges for backordered items. If you prefer NOT to wait for a backordered item, please call our Customer Service department or send a message via email to service@naturopathica.com and let us know.

Third-Party Web Beacons: We use third-party web beacons to help analyze where visitors go and what they do while visiting our website. If you would like more information about this practice click here.